About the service

 What is iBanking?
IBanking is an internet based service that provides you a convenient, hassle-free and secure way to do your banking 24hrs a day and 7 days a week. iBanking allows you to manage your accounts and credit cards from the comfort of your home or office.

 What Can I do with iBanking?
With iBanking you can view transaction details, transfer funds, pay credit card bills, buy prepaid vouchers and more.
Using our iBanking you can:

Is this service available 24-hours?
Yes. This service is available 24 hours a day, 7 days a week.

Can I access this service from overseas?
Yes. As long as you are able to access the Internet with the recommended internet browser , you will be able to access the service.

Application for the service 

Who can apply for this service?
To use this service, you must have a transactional or Credit Card account with Standard Chartered Pakistan. iBanking service is not available for Company/Private & Public Limited/Joint accounts or EX-UNB cards.

How do I apply for this service?
If you are SCB account or credit card holder then you can apply in the following ways.

• Signup for iBanking Online by visiting www.standardchartered.com.pk
• Call Phone banking at 111-002-002/080066666
• Sign up a iBanking application form at the branch
• Sign up on Account opening form at the branch

How do I apply for iBanking online if I have SCB account?
If you are SCB account holder then you can register for iBanking instantly through website.  Simply go to the iBanking login page via the website and create your user id and password online using the guiding instructions available on your iBanking screen. To enroll online instantly; all you need is that your mobile number is updated in our records.

How to Signup for IBanking Online?

• Select the “Instant registration” tab on the iBanking login screen
• Select the “Register using 2FA” tab
• Select generate SMS pass code
• Enter your account number and click submit
• You will receive a SMS pass code and reference number on your mobile number available in the system.
• Enter the SMS pass code and reference number on the iBanking screen
• You will get an option to create your user Id and Password.
• Once you have created your user Id and password call phone banking at 111 002 002/080066666 to activate your account

How do I apply for iBanking if I only have SCB Credit?

If you only have SCB credit card then you can submit an online application for iBanking by visiting our website. Your login ID will be sent to your email address and password will be dispatched at your mailing address in our records. To submit online request:

• Visit our website www.standardchartered.com.pk
• Click on “Apply for Internet Banking” option
• Select “Standard Chartered Credit Card” option
• Complete the application form and click submit

You will receive your iBanking password by post and login ID by email enabling you to start using iBanking service.

What if I have SCB account in Pakistan and I am residing overseas, can I use Instant registration option?
No if you are residing overseas then you will not be able to use Instant registration option.

Are there any extra charges for this service?
There are no extra charges for using this service.

Login For existing customer

Can I change my login ID?
Yes, you can change your login ID but only when you login to iBanking for the first time. After that you will not be allowed to change your login ID. Login ID should be numeric or alpha-numeric and 8 characters long.
Note: Login ID cannot have space or special characters (!,@,#,$,%,^,&)

Can I change my password?
Yes, you may change your password, using the 'Change of Password' service, anytime to ensure security. Please ensure password is numeric or alpha-numeric and 8 characters long.
To Change iBanking password:

• Login to iBanking .
• Select Personal Update option
• Select Change Password tab
• Enter new password and click submit

Note: password cannot have any space or special characters (!,@,#,$,%.^.&)

What if I have not received or forgotten my login ID?
If you have not received or forgotten your login ID, call phone banking at 111-002-002/080066666

What if I have forgot or not received my iBanking password?
If you have forgotten your iBanking password no need to worry; simply go to the iBanking login page via the website and reset your password online using the “forgot password” tab and the guiding instructions available on your iBanking screen. To reset your password online instantly; all you need is that your email address and password is updated in our records.
How to reset forgotten passwords online (added security)?

• Select the “Forgot password” tab on the iBanking login screen
• Select the “generate password ” tab
• Enter your Relationship number or Login Id and click submit
• You will receive a SMS pass code and reference number on your mobile number and Pin on your email address available in the system.
• Enter the SMS pass code, reference number  and email PIN on the iBanking screen
• You will get an option to create your IBanking Password.
• Once you have created your password you can login and use IBanking

If your contact details are not updated in our system, then you can dispatch a new password to your mailing address through the website or you can call phone banking to reset your password.

What should I do if I suspect that my password has been stolen or exposed to others?
If you suspect that your password has been stolen or exposed to others, please change your password immediately or call phone banking to get your iBanking ID blocked.

Can I use my ATM pin to login? Or use my phone banking pin?
No, your iBanking login ID and pin are unique to this service.

Will my access be locked after multiple unsuccessful attempts? How can I get it unlocked?
To protect your accounts, your access will be locked after 5 unsuccessful attempts. You can get it unlock by calling our Phone banking service at 111-002-002

If I have more than one SCB account or card, can I view all of them using one login ID?
Yes, you can link your all of your accounts or credit cards to one login ID. You can submit account linking request by visiting branch, calling phone banking or submitting online request form in iBanking application. To submit online request from follow few simple steps:

• Login To iBanking
• Select account services
• Select Application from Tab
• Select Account/Card linking form.
• Fill out the form and submit. Your request will be processed in 3 working days

Account information

Can I see a summary of my accounts?
Yes. You can see summary of your account profile at the Personal Homepage once you have logged-in to iBanking.

Can I view the transactions belonging to all my accounts?
Yes, you can view the transactions belonging to all your accounts under the Account Services Account information section.

How far back can I view my transaction history?
You can view your transactional history up to one year for your accounts and the last two statements for your credit card account. For more visit branch.

Can I download and save my account information and latest transactions?
Yes. You can select your latest transaction or historical transactions for a period up to one year from the current date and click on the download button to save the information for your tracking. You can download statement in four different formats:

• Microsoft Excel
• Microsoft Word
• Acrobat reader
• Notepad

What is the use of the Mail Box in the Personal Homepage?
The Mail Box is a feature in our iBanking that allows you to view any messages that the Bank has sent to you. Summary of the financial transactions and the confirmation for the reception of requests done through iBanking will be sent to the mail box.

Can I use the Mail Box to send email to my friend?
No. The Mail Box is only for communication between you and Standard Chartered. For security reasons, we do not accept any instruction relating to financial transactions through the Mail Box.

Can I delete messages from the Mail Box?
Yes. You can delete the messages from the Mail Box. The deleted messages will be put into the Trash Box where our system will automatically clear the Trash Box on a regular basis.

Funds Transfer

What kind of funds transfer can I do using this service?
You can transfer funds:

• Among your SCB accounts.
• From your account to any SCB account.

Do I need to pre-register beneficiary accounts before I can use the funds transfer facility?
Yes, you will need to pre-register beneficiary accounts before you can make a funds transfer

How do I pre-register my 3rd party Standard Chartered accounts?
To pre-register Beneficiary/3rd party account(s):

• Visit any of our branches and fill in  a beneficiary addition form
• Call phone banking at 111-002-002080066666.
• Login to iBanking service and add beneficiary online.

How do I add beneficiary online?
Now you can add a beneficiary in your iBanking service online instantly. Simple provide the account number of your beneficiary and proceed with the simple guiding instructions available on your iBanking screen. To add a beneficiary online; all you need is that your mobile number is updated in our records.
Mobile number/ email address not updated? Call 111 002 002

How to add beneficiaries online (added security)?

Log in to internet banking and select “Funds Transfer” from the left menu
Select the maintain beneficiary tab and click the “Add” button at the bottom
Provide beneficiary information (account number, name, email address(optional) and currency ) click submit
You will be shown a confirmation screen of the information you provided. Review information and click proceed
An SMS pass code (etac) will be sent to your mobile number in the system.
Insert the pass code on the iBanking screen and the beneficiary will be added instantly.

After I do Fund Transfer to accounts within Standard Chartered Pakistan, when will the funds be available in the receiving account?
Fund transfers to other Standard Chartered accounts within Pakistan will take effect right after the transaction.

Is there a maximum limit on the amount of funds I can transfer?
You can transfer up to PKR 500,000 per day

Payments

 Can I delete my Set-up Standing Order Instructions?
Yes. You can delete any of your Set-up Standing Order instructions one business day before the effective due date. To delete your standing order instruction, please call phone banking or visit branch.

Credit Card services

What are the card services available online?

• Cards Balance enquiry
• Card Payment
• Credit Limit Increase

How do I view my credit card statement?
You can view your current Standard Chartered Credit Card statement online and two previous card statements anytime, anywhere. All you need to do is to click on Card Information under Card Services and select the statement that you wish to see.
Your statements are segmented as:
Current transactions: Here you will view all your transactions recorded after your last month's statement  from the Bank.
Last statement: This will be your last month's statement.
Prior statement: This will be your statement ‘prior’ to the last month's statement.

How do I pay my credit card bill online?
You can make payment to your Standard Chartered Credit Card bills via immediate or Set-up Standing order payment mode. Simply click on Card Payment under Card Services and select the card you wish to pay, your debiting account and payment amount.

When will my credit account be updated?
Your credit card account will be updated right after the transaction. It may take up to 20 minutes.

Can I increase my credit limit online?
You can do so by clicking on the "Credit limit Increase" under Card Services and submit your application online to us.

System Requirements

What hardware and software do I need for using this service?
Minimum Hardware Requirement

• PC with Pentium 166MHz processor or higher
• 32 MB RAM or higher
• SVGA or higher resolution monitor, 256 colors minimum, 800 x 600 screen resolution
• Modem of 56kbps or higher

Minimum Software Requirement

• Microsoft Windows 95/98/NT/2000 operating system
• Microsoft Internet Explorer Version 6.02
• Netscape Communicator Version 4.6 or above* (Note:Currently Netscape 6.x and 7.x is not supported)
• Both "Java" and "Java Script" have to be enabled
• Please ensure the Microsoft Virtual Machine is the default for your browser.

* To make use of the 128-bit SSL encryption and enjoy the highest level of security, we strongly recommend that you upgrade your browser to Internet Explorer version 5.01 and above or Netscape Communicator 4.7 and above (Note: Currently Netscape 6.x and 7.x is not supported).

How do I know the version of the browser that I'm using?
If you are using Netscape Communicator,
1. Click on [Help]
2. Click on [About Communicator...]
If you are using Internet Explorer,
1. Click on [Help]
2. Click on [About Internet Explorer]
3. Click on [OK]

Can I use other operating systems?
We do not recommend the use of any operating system other than those mentioned in Software Requirement.

What display setting should I use for this service?
Our web site is optimized for view with screen resolution of 800 x 600.

I'm a Macintosh user, will I be able to access this service?
We regret to inform you that Macintosh is not supported by this service currently.

Trouble shooting

What can I do if my Internet Explorer frequently hangs?
You can try upgrading your PC's Java Virtual Machine.

What should I do if I am not able to perform any financial transaction?
Ensure that you are using one of the recommended browsers.  

"This program has performed an illegal operation..."
This is commonly known as GPF (General Protection Fault). This is an error that happens at your PC. You have to restart your browser usually. Sometimes you may need to restart your PC. If the problem persists, please consult your PC vendor.

What should I do if I do not get a response after clicking on a hyperlink or icon?
Sometimes, the Internet becomes unavoidably slow to respond. If there is a delay in response from when you have clicked something, please wait. Avoid clicking repeatedly on a particular link. DO NOT CLICK "REFRESH" OR "RELOAD" BUTTON AS THIS WILL TERMINATE YOUR ONLINE SESSION AND YOU WILL HAVE TO WAIT FOR 15 MINUTES BEFORE YOU CAN LOG IN AGAIN.

Who can I call if I have any problem or enquiry in using this service?
Please call our phone banking. Kindly get note of the error code or message if any, to the customer service officer for investigation.

I get an error message mentioning "JavaScript not enabled". What does it mean?
Due to the requirements of the service, "Java" and "JavaScript" must be enabled in your browsers.
If you are using Netscape Communicator 4.7x,
1. Click on [Edit]
2. Select [Preferences]
3. Choose [Advanced] under [Category]
4. Check [Enable Java] and [Enable JavaScript]
5. Click on [OK] & restart the browser
If you are using Internet Explorer 5.x,
1. Click on [Tools]
2. Select [Internet Options]
3. Select [Advanced] Tab
4. Scroll down to [Microsoft VM]
5. Check [JIT compiler for virtual machine enabled]
6. Click on [OK] & restart the browser
Please refer to [HELP] contents if you're using browser of other versions.

How to clear cache?
If you are using Netscape Communicator 4.7x,
1. Click on [Edit]
2. Select [Preferences]
3. Select [Advanced]
4. Select [Cache]
5. Click on [Clear Memory Cache] and [Clear Disk Cache]
6. Click on [OK] & restart the browser
If you are using Internet Explorer 5.0,
1. Click on [Tools]
2. Select [Internet Options]
3. Select [General] Tab
4. Click on [Delete Files] under [Temporary Internet Files] section
5. Check [Delete all off-line content]
6. Click on [OK] & restart the browser
Please refer to [HELP] contents if you're using browser of other versions.

What do I do if I get a message saying applet not initialized?
This might occur if you have set a "Java plug in" to be used as a Default java runtime for your web browser.